Question 1

Please give me general info about the app ?

Accepted Answer

The App displays trigger points in on a 3D interactive model. Trigger points wrap around the body and its hard to visualize them in a 2D book. By being able to rotate the body it helps you and your patients to understand where the pain is coming from. The body is divided into seven regions:
 • Head and neck
 • Shoulder and upper arm 
 • Elbow, wrist and hand
 • Spine and abdomen
 • Lumbo-pelvic
 • Upper leg
 • Lower leg and foot
If you aren’t sure which muscle is causing the referred pain the App helps you to search by allowing you to select and highlighting the region where the patient experiences their symptoms; or by searching for a specific symptom like sore throat, this is done in the portrait mode.

Once you select the region it gives you a 3D interactive visual guide to each of the muscle anatomy, the trigger points and the trigger point pain map. If you know which muscle you re looking for switch to landscape mode and the App allows you to search by region and then the muscle name.
Once you are in landscape mode you can:
 • Click on muscle information for a full guide to anatomy and function
 • Click on the mail icon and email self-help information and advice to your patient
 • Click on the play button for each muscle which brings up the option to play one of 4 Dr Gerwin videos for each muscle where he explains: 
    • Trigger point overview, 
    • Trigger Point information for the selected muscle, 
    • Safety and 
    • needling techniques for the muscle
There is also a Dr Bob Gerwin video library with videos on ‘how to’ needle as well as advice and ideas about treating specific conditions such as whiplash or carpal tunnel syndrome.

Question 2

Is the app for professionals?

Accepted Answer

Whilst anyone can use the app to locate their trigger points, it is designed for healthcare professionals, the needling videos should only be used by healthcare professionals who have studied how to needle and have a valid professional indemnity insurance policy.

Question 3

How can I download the app?

Accepted Answer

Simple – the App is available in the Apple App store and the Google play store - click on download

Question 4

Do you have customer support?

Accepted Answer

We have a live chat on the website and you can leave us messages.

Question 5

What hours customer support works?

Accepted Answer

Monday to Friday 9:00 - 17:00 GMT +2

Question 6

If I have problems with the app where can I send an email?

Accepted Answer

support@triggerpoints3d.com

Question 7

If I change my mind, will you give my money back?

Accepted Answer

You have seven days to try the App for free, we hope that’s enough time for you to enjoy using it.

Subscriptions are managed by your software (phone) app store. Please check with their policies.

You can check on your account in the app by selecting the settings button on the left side of your screen (in landscape).

Question 8

How to reedem iOs coupon code

Accepted Answer

Step 1: Open the App Store
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Find the App Store icon on your home screen and open it.

Step 2: Tap on your profile
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Your profile icon may look a bit different (maybe it’s a beautiful picture of you). Anyways, please tap on it.

Step 3: Tap on Redeem Gift Card or Code
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Right after you have tapped on “Redeem Gift Card or Code” you need to sign in with your Apple ID. Enter the password and proceed to step 4.

Step 4: Tap to enter the code
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Now tap on the button “You can also enter your code manually.” and enter the promo code. Now give it a few seconds as the App Store validates your entered code.

Question 9

How to reedem Play Store coupon code

Accepted Answer

1. Open Google Play App
2. Tap your profile picture.
3. Press “Payments & subscriptions.”
4. Select “Redeem gift code.”
5. Enter the gift card or promo code into the field and tap “Redeem.” The amount will be added to your balance.